Privacy policy

Paul James Home Ltd ("we", "us" or "our") operates this website and online store at pauljameshome.co.uk. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or request our services including our free home flooring measure service.

Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood how we handle your personal information.

1. Who We Are

Paul James Home Ltd is the data controller for personal information collected through this website. We are based at 2 Sylvania Way South, Co-op Department Store, Clydebank, G81 1EA. You can contact us at hello@pauljameshome.co.uk or by calling 0141 266 0400. Company registration number SC699051. VAT registration number GB 415 8511 05.

2. What Personal Information We Collect

We may collect the following types of personal information depending on how you interact with us:

  • Contact details — your name, phone number, email address and postcode, collected when you submit a booking form or contact us directly.
  • Home visit details — your home address and flooring requirements, collected when you book a free home measure visit.
  • Transaction information — details of products you purchase, payment information, and order history.
  • Account information — username, password and preferences if you create an account on our website.
  • Device and usage information — your IP address, browser type, pages visited and how you interact with our website, collected automatically via cookies and analytics tools.
  • Communications — the content of any messages you send us by email, phone or contact form.

3. How We Collect Your Information

  • Directly from you — when you fill in our contact or booking form, call us, email us, or make a purchase.
  • Automatically — via cookies and similar technologies when you browse our website.
  • Via third-party services — including Shopify (our ecommerce platform), Formspree (our contact form processor), and Google (via Google Ads and Google Analytics).

4. How We Use Your Information

We use your personal information to:

  • Process your orders and arrange delivery or installation of flooring and furniture.
  • Book and carry out free home measure and estimate visits.
  • Contact you about your enquiry, booking, or order.
  • Send you marketing communications where you have consented or where we have a legitimate interest to do so (you can opt out at any time).
  • Improve our website and services through analytics.
  • Measure the effectiveness of our Google Ads campaigns and optimise our advertising.
  • Comply with our legal obligations.

5. Our Legal Basis for Processing

We process your personal information on the following legal grounds under UK GDPR:

  • Contract — to fulfil orders and service bookings you have made with us.
  • Legitimate interests — to run and improve our business, including advertising and analytics.
  • Consent — where you have opted in to marketing communications or the use of non-essential cookies.
  • Legal obligation — where we are required to process your data by law.

6. Third-Party Services We Use

We share your personal information with the following third-party services where necessary to provide our services:

  • Shopify — our ecommerce platform, which hosts our website and processes transactions.
  • Formspree — processes enquiries submitted through our contact and booking forms.
  • Google Ads & Google Analytics — we use Google Ads to advertise our services and Google Analytics to understand how visitors use our website. These services may use cookies and collect anonymised data about your visit.
  • Payment processors — secure payment processing is handled by Shopify Payments or other authorised payment providers. We do not store your full card details.

7. Cookies

Our website uses cookies to improve your experience, remember your preferences, and help us understand how visitors use our site. We use:

  • Essential cookies — required for the website to function (e.g. shopping cart, login).
  • Analytics cookies — Google Analytics collects anonymised data about how you use our site.
  • Advertising cookies — Google Ads uses cookies to measure conversions and show relevant ads.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For most customer records this is 7 years in line with HMRC requirements. Enquiry data where no purchase was made is retained for up to 12 months.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information in certain circumstances.
  • Object to or restrict our processing of your information.
  • Portability — receive a copy of your data in a machine-readable format.
  • Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at hello@pauljameshome.co.uk. We will respond within one month. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.

10. International Transfers

Some of our third-party service providers (including Shopify and Google) may process your data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses.

11. Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date on the page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: hello@pauljameshome.co.uk
  • Phone: 0141 266 0400
  • Post: Paul James Home Ltd, 2 Sylvania Way South, Co-op Department Store, Clydebank, G81 1EA