After-Sales Support

Report a product issue

Something not right with your order? Tell us what happened and we will put it right. Complete the form below and a member of our team will be in touch as soon as possible.

Thank you — your report has been received

We have logged your product issue along with any photos you uploaded, and a member of the Paul James Home team will be in touch shortly.

The item affected — e.g. Adjust-A-Bed Pure 1500, 4ft6 Double.
Up to 5 images (JPG, PNG, WEBP) — 10MB total. Clear photos help us assess the fault faster.

What happens next

1

We review your report

Our team checks the details against your order and the relevant supplier guarantee.

2

We get in touch

We will contact you to confirm the next steps — repair, replacement or inspection.

3

We put it right

We arrange the resolution and keep you updated until it is sorted.

Prefer to speak to us?

Email hello@pauljameshome.co.uk

Call 0141 266 0400

Visit the showroom: Co-op Department Store, Sylvania Way, Clydebank G81 1EA · Mon–Sat 9am–5pm